Steve & Kelly Zimmerman
(VA)
Your office demonstrated these points on every issue big or small.
I wanted to briefly again thank you and your entire office staff with your assistance in our recent re-financing. In highlighting three points demonstrated from our initial contact to and including the closing process they would be Integrity, Honesty and Customer Service. Today these values are often taken for granted. Your office demonstrated these points on every issue big or small. From the first time buyer to the advance property owners, I say without reservation Benchmark Mortgage is an asset to our community and those who require the services you provide.
Nick & Tatiana Stawarski
(VA)
After 30 minutes of Dean “schooling” the homebuilder’s representatives…
Dean and Shanna closed our new home loan in less than 2 weeks after my previous bank couldn’t meet the timeline to close. Dean got us a lower interest rate, was knowledgeable in all types of home loans, and closed on time. However, most importantly, Dean and Shanna were with us at every step and were present at our closing. This turned out to be very important, as the seller attempted to change the terms of our purchase at the last minute, but Dean very professionally and sternly reminded them of what they had agreed to. After 30 minutes of Dean “schooling” the homebuilder’s representatives, they relented and agreed to the original terms of sale. As a mortgage broker, Dean did not have to go out on a limb for us like he did, but we sure are glad he did!
Lastly, Dean and Shanna’s professionalism, knowledge of their business, and honesty sets the standard of what lenders should strive to achieve. We went back to them for a refi, and they advised me of the best approach and ended up getting us .5% lower rate and no closing costs.
They will tell you if buying/refinancing is a good idea given your situation. They are not out to “make a buck.” They will tell you what is in your best interest, even if that means not financing/refinancing.
Lori Oliver
(VA)
If only I could give 10 stars!
If only I could give 10 stars! Dean and his team, (Colby, Maria, and Tara), I specifically have to mention were very patient, kind, and knowledgeable! Dean knows how to work through all the obstacles which may deter others from refinancing or getting a mortgage. I was at the point of giving up, when facing banks and other mortgage companies. If you want a quick VA refinance or new home, I HIGHLY recommend Dean at Benchmark! Thanks you guys! A real pleasure doing business with you.
Timothy & Brenda
(VA)
Better financial position today than we ever could have been with anyone else.
Thank you very much for your guidance and friendship as we navigated these interesting years together in real estate. From our first conversation on VA construction loans to closing on our second Benchmark property here in WA, your positive attitude, knowledge of VA products, and honest assessments have allowed us to be in a such better financial position today than we ever could have been with anyone else.
PS: enclosed is my unit’s coin here at Joint Base Lewis McChord. On behalf of all the Veterans you serve, thank you!
Michael Kochert
(Conventional)
In four decades, I have not worked with a more professional, efficient, and customer friendly organization
I want to thank you, Carrie, and others on your staff for making the closing of the Fair Hill property happen in record time. You all conducted the work in a highly professional manner and readily handled glitches in the process and smoothed out bumps in the road. I very much appreciate the patience exhibited by you and your staff and the extra effort given to accommodate our tight schedule. Thank you. I must say in the numerous real estate transactions I have engaged in during the last 4 decades, I have not worked with a more professional, efficient, and customer friendly organization as yours. The service of you, Carrie, and your staff provided is highly commendable.
Aaron Nelson & Emily Anglin
(Conventional)
Benchmark Mortgage for the WIN
As a past Real Estate professional I always recommended my buyers get in touch with Dean Tucker at Benchmark Mortgage. Having so many clients work with Dean in the past I knew exactly where my wife and I would head when it was time to purchase a home. Dean and his team met and exceeded all expectations. If you’re looking to reduce your stress during a purchase or refinance look no further! My wife and I received excellent updates along the way, received thorough communication, and answers were explained so we could understand exactly where we were at in the process. Where most lenders will over promise and under deliver, Benchmark Mortgage set a bar for how the process should go and they nailed it! Thanks for guiding us through on our first home purchase!
Kevin Hall
(Realtor)
What can I say?
I have been working with Dean and Shanna since 2005. What can I say? They are awesome human beings who I am happy to call friends and are wonderful business partners who take excellent care of all of our mutual clients. Their expert level of skill and experience and extraordinary systems and our relationship of responsiveness gives us 100% confidence that our clients are in the best possible hands through a very complicated and challenging process. They make all of our lives smoother and easier.
Travis & Lucia Dirkes
(Conventional)
The office staff is very friendly, professional, and supportive.
When we decided to sell our home and purchase a new one, we asked a trusted friend who had previously worked for several years in the mortgage industry for a recommended lender. Upon his advice, we sought out Dean Tucker at Benchmark Mortgage. When the sale of our existing home initially fell through after we had signed a contract on the next one, Dean was able to navigate us through that uncertainty and ultimately, we were able to have a successful simultaneous closing. The office staff is very friendly, professional, and supportive. They made the process as easy as it could be. Since then, we have highly recommended Dean to anyone asking for a mortgage lender.
Vachel Barbour & Andrea Elguezabal
(FHA)
Thank you so much to Dean and staff!!!
Dean and his staff his office were super helpful in every way for my refinance. Me and my family were able to do a refinance painlessly as his staff helped us through every step. Thank you again the dean and Cheri and the rest of the team for all of your wonderful wonderful help.
Rob & Barbara Gregg
(FHA)
They went above and beyond to ensure that our home buying experience was a pleasant one…
We have purchased and sold many homes over the years and have never experienced this level of customer service from a mortgage company! From start to finish Dean and his team exceeded our expectations. They went above and beyond to ensure that our home buying experience was a pleasant one and we learned a lot along the way. We highly recommend Benchmark Mortgage to anyone looking to purchase or refinance a home!
Brian Anglin
(Conventional)
Great experience, highly recommended!
Dean and his team at One Trust were pulled in very quickly on a home offer I couldn’t pass up. They hit the ground running with great speed, confidence, honesty and support that continued through and beyond signing day. This was my first home purchase and they made every effort to keep me informed on the process and answer any questions I had. I would highly recommend them to anyone looking for a lender, I was so impressed with how they worked as a team and made me feel so at ease with such a big decision.
Jacque Neef Mayo
(Realtor)
Not only have they helped me with my own personal residence loan and a rental property…
I can not say enough positive things about Dean and Shanna Tucker as well as their whole team at Benchmark Mortgage! Not only have they helped me with my own personal residence loan and a rental property loan, they have also helped a number of my clients with their residential purchase loans. As a realtor it is critical to have good people to work with and refer my clients to, my preference is always to have my clients work with Benchmark Mortgage. I know if they qualify my buyer then we will have as smooth a transaction as possible. Their staff bends over backward to help my clients and get the loan closed quickly and painlessly! Dean and Shanna are fabulous to work with it is my pleasure to give them a glowing recommendation. I wish all of my buyers would work with them!
Josh & Maggie Leighton
(Conventional)
Dean and Shanna took the time to look at different scenarios on multiple properties …
Working with Dean and Shanna Tucker was an excellent experience. My fiancé and I needed help and some education on what it would take for us to buy our first home. Dean and Shanna took the time to look at different scenarios on multiple properties to help us feel more comfortable with our decisions of what we could afford. There was never any sense of pressure to move forward, but when we did find our home they provided a guide on payments and showed us how much faster we could pay off the mortgage if we added a little more to the payment each month. Even after closing, we were having difficulties understanding some homeowners’ insurance issues and Dean, Shanna, and their team took time to meet with us to help us better understand even when it really didn’t involve their business. We would recommend their team to anyone interested in purchasing a home.
Clyde Moneyhun
(Conventional)
I was in a very difficult situation: I needed a house IMMEDIATELY but at the same…
Every single person I dealt with was amazing, from Dean himself to every member of the staff. I was in a very difficult situation: I needed a house IMMEDIATELY but at the same time was about to go to Europe for the summer. First they put me on a fast track to get my paperwork done, then they worked with me patiently from thousands of miles away. I got prompt and detailed responses to all my questions. In short, I left the country with nowhere to live, and I as a result of these folks, I came home to a house.
Scott Rasmussen & Shauna Geddings
(Conventional)
(coming soon)
Don Shrader & Katina Bowen
(VA)
They were timely and efficient with each deadline that we encountered, open for …
Benchmark made the mortgage process a breeze. They were timely and efficient with each deadline that we encountered, open for communication and scheduling meetings between our jobs. Dean and Shanna were especially helpful with our VA loan because of their collective experience and patience.
Becky Burkhart & Carrie Maillard
(VA)
At our first meeting with Dean, he explained the whole process to us to include current …
We were referred to Dean & Shanna Tucker by our realtor (Jill Giese) and were given very detailed, professional and friendly service. At our first meeting with Dean, he explained the whole process to us to include current market interest rates. Dean explained what documentation we would need to provide and how often they would need to be updated. There were no surprises along the way due to the detailed explanation that we were provided by Dean. He kept us updated and answered all of our questions immediately. Dean was there with us at closing to ensure all our needs were met and guide us through the process. He even outlined how to reduce the years of our loan by adding additional funds to the principle. He gave us multiple examples with different amounts showing us that we could take 5, 10, 15 or more years off our loan reducing the interest we would pay. Ours was a VA loan and Dean was able to work it with great ease. I highly recommend Dean and Shanna Tucker.
Stephanie Huffman
(VA / Realtor)
We had a new build job that took over a year and never once did we feel abandoned or not taken care of through the entire process.
I cannot say enough great things about Colby and his team. As a buyer, he understood my concerns, made the underwriting process as easy and streamlined as possible, and was incredibly reliable, quick to respond, thorough, and took the time to answer the many questions that I had. Colby was incredibly patient and devoted to the transaction. We had a new build job that took over a year and never once did we feel abandoned or not taken care of through the entire process. As a real estate agent, I will continue to be a loyal colleague, and fly the Benchmark Mortgage flag! Colby and his team are without a doubt the best lending group in the valley! I give him six stars out of five!
Jeff & Amy Nuttall
(VA)
They all worked tirelessly to make sure our closing happened without fail.
Our experience with Dean Tucker and his team at Benchmark Mortgage was incredible. They all worked tirelessly to make sure our closing happened without fail. We’ve been a customer of Deans for over ten years and he has never disappointed us. Buying a house can be stressful but they walk you through step-by-step to help ease the uncertainties. One of many things we appreciated was the weekly updates letting us know the status of our loan. We are in love with our new home! Thank you, Dean and everyone at Benchmark Mortgage! Keep up the great work!
Josh Olson & Sara Focht
(Conventional)
I have appreciated all of your advice and professionalism over the years
I realized that every time I see an email from you folks, I get a positive reminder of how great you all are to work with. You two (Dean & Shanna) and your employees were always so helpful and professional, and I just hope you are continuing to see the benefits of all that hard work. I got my first mortgage with you guys all the way back in 2001, but just thought I would let you know I have appreciated all of your advice and professionalism over the years.
I hope you all are having a safe year and wish you the best in years to come.
Be well.
Bret & Erin Watterson
(Conventional)
I would and do recommend them to everyone I know – and I know the real-estate agents recommend them as well
Two and a half years ago my wife and I bought our first home, unfortunately, we started off the whole process with a real-estate agent and lender that were downright awful, demeaning and not helpful. So after dropping them, we did our research and then being switched over to Benchmark Mortgage and got a new real-estate agent, which was a blessing in disguise. Benchmark walked us through everything, step by step and made sure we knew exactly what we were getting ourselves into. They are so thorough and go through countless scenarios of payment schedules and layout information so that you feel comfortable with everything.
We recently decided to move to a new home. So now being first time sellers after being first-time buyer’s the last time, opened a whole new world for us. Without hesitation, we went back to Benchmark Mortgage and asked for their guidance. Again, two and a half years later, they remembered who we were and jumped at the opportunity to help once again. Dean was awesome and didn’t hesitate to help, night or day, and he answered the barrage of questions that my wife and I had with ease and made us feel comfortable with a very stressful situation. I couldn’t have asked for a better lender to work through both of our homes with.
I would and do recommend them to everyone I know, and I know the real-estate agents we have used all recommend Benchmark as well. Not only up to the purchase and sale of our homes but even afterward, the office sends out helpful tips and guides for everyday living via email and they are always helpful. Everyone at the office was great to work with and if we have anything in the future, we know who we will be using.
Kyley Trausch
(VA)
I am happy to have had the opportunity to work with them!
Sean and I closed on our house a little over a week ago, and we are so thrilled to be living in such a great home, with an amazing neighborhood. I would like to send a gigantic “thank you” to Shanna Tucker and everyone else at Benchmark Mortgage for their expertise and diligence for our first meeting all the way to our closing day. I would definitely recommend Shanna and Benchmark Mortgage, Shanna is an absolute Rockstar in my book.
Dan & Mindy Corral
(FHA)
He was there at the end when we were given our keys.
We scheduled an appointment with Dean to determine what our first step in prequalifying for a home loan should be. He patiently explained our credit, what the market was doing and where it was projected to go, the different types of loans, the way to look at interest rates and more. Dean educated and empowered us to feel confident in moving forward to begin our home search. When we found our dream home Dean and his team were there to orchestrate the process and ensure all was in place during the critical time of offering and signing. He was there at the end when we were given our keys. Benchmark Mortgage is an excellent organization with genuine people in the heart of their work.
Sherri Batazzo
(Realtor)
50+ stars!
My client just closed on a home purchase with Dean that was a total of 15 days from going under contract to keys! He made it so easy on the buyer, they never even met in person until closing! Unbelievably smooth transaction all around. I could go on forever, but I’ll leave it at 50+ stars!
Will Hart
(Conventional)
Fear was taken out of the process
I have financed and refinanced several times but my most recent experience with Dean and Shanna Tucker was by far the BEST! Dean is a great teacher and he and his staff made sure all of my questions were answered in a way I could fully understand. Communication is key during these important transactions and Dean and his staff were always available whenever I needed them. Fear was taken out of the process. It was fast, easy, and pleasant. I HIGHLY recommend Dean and Shanna Tucker and will use them for all my future mortgage needs. BTW, I got a great rate locked in as well!
Gail Hartnett
(Realtor)
I’m here to tell you it was all without a hitch!
I contacted Shanna when my son and daughter-in-law needed a lender. She was a professional, proficient and personable. We found a home on Saturday and needed an approval letter, Shanna put down the baby and worked to get us what was needed. Our closing date was scheduled for a Monday, but Shanna’s team got it done early. I’m here to tell you it was all without a hitch!
Jill Giese
(Realtor)
They meet with you in person to review your information, provide advice on best …
As a real estate agent, recommending a lender to our clients is a big deal. We have the utmost faith and confidence in Dean & Shanna and have entrusted over 50 clients to their capable hands. So when it was time to refinance my house, I knew where to go! I’m pleased to say that their service and professionalism was everything I expected. They meet with you in person to review your information, provide advice on best options for your personal financial situation, and keep you informed throughout the process. I couldn’t ask for a better lender team!!
Joshua Pfiester & Tamara Babbel
(Conventional)
Top Notch Service
Dean Tucker and his crew are top notch. Getting a home loan can be very confusing and overwhelming. Use One Trust Loans if you really want to understand the home loan process. The time they spent educating my husband and I and then taking us step by step through the process was extremely helpful. We’ve bought a few houses in other states and One Trust was by far the best loan company we’ve used. I feel like One Trust Loans really cares about their clients and makes the client’s best interest their number one priority.
Alex & Aubrae Sloan
(Conventional)
Dean was happy to answer all of my questions and then also explain to me why it …
The Tuckers are simply some of the best. Dean was happy to answer all of my questions and then also explain to me why it is also important to understand several other factors. Their team is simple and easy to work with and they hit our extremely difficult deadlines for several transactions at once. Every time I finished talking or emailing with them I had a huge sigh of relief that they had already thought ahead for me. Dean and Shanna are professional, extremely skilled but most of all very friendly. They quickly make you feel important and welcomed in. We will work with them for years to come.
Mat & Jovanna Cervantes
(VA)
(coming soon)